How long does the guarantee last?

Ten years from the date of purchase, for as long as your piece is inspected annually in-store.

Do I really need to bring it in every year?

Yes, the annual inspection is what keeps the guarantee active. It also means your diamond gets a professional clean and a proper health check, every single year, at no extra cost.

What happens if I miss a year?

Pop in and speak to the team as soon as you can, we'll always try to help. To keep things straightforward, the full written terms (available in-store) cover exactly how this is handled.

Does the guarantee cover the diamond itself, not just the setting?

The guarantee is centred on the setting, making sure your diamond stays secure, alongside cleaning, service rates and trade-in value. Ask our team in-store for the full detail on what's covered.

Do I still need to insure my jewellery if I have the 10 Year Diamond Guarantee?

Yes. Our 10 Year Diamond Guarantee is not an insurance policy, and we strongly recommend that you maintain appropriate insurance for your jewellery. The guarantee provides additional protection subject to its terms and conditions, but it does not replace insurance or provide the same level or type of cover.

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The 10-Year Diamond Guarantee

Forever starts here. Every diamond we sell is backed for a decade, its setting, its sparkle, and its value.

BOOK AN APPOINTMENT READ THE FULL TERMS

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Buying a diamond from us is only the beginning. For the next ten years, we look after it as carefully as the day it left our workshop.

What's Included

Four Ways We've Got You Covered

One guarantee, four separate reasons to never worry about your diamond again.

Diamond Setting Guarantee

We guarantee the setting of your diamond jewellery or ring for the duration of your guarantee, provided it's inspected by one of our sales associates once a year and any recommended remedial work is carried out by us.

Complimentary Annual Cleaning

Every annual inspection includes a complimentary professional clean, plus complimentary polishing during your first year with us.

Preferential Service Rates

Guarantee holders receive discounted rates on remedial work, polishing, resizing and repairs, across your entire jewellery collection, not just the piece you bought with us.

Guaranteed Trade-In Value

We guarantee a trade-in on the full price of your diamond purchase within your guarantee period, provided the new purchase is twice the trade-in value.

How It Works

Simple, As Long As You Keep In Touch

The guarantee only asks one thing of you, the rest is on us.

1

Annual Inspection

Bring your piece in once a year so one of our sales associates can check the setting and overall condition.

2

Complimentary Clean

Every inspection includes a professional clean, so your diamond leaves looking as good as the day you bought it.

3

Any Work Carried Out By Us

If we spot anything that needs attention, we carry out the recommended work in-house to keep your guarantee valid.

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Discover Your Diamond

Every Guarantee Starts With The Right Stone

Whichever diamond you choose, lab-grown or mined, it's backed by the same 10-year guarantee. Not sure which is right for you? We'll talk you through both, honestly, so your choice feels like the right one.

COMPARE LAB-GROWN VS MINED

Questions, Answered

Frequently Asked Questions

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Ready When You Are

Every Diamond We Sell, Backed For A Decade

Book a free consultation and let's find the diamond that's right for you.

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