FAQ

Q: What are your accepted payment methods?

A: At the moment we can only accept credit and debit payments through Paypal. Full details, can be found on the How to Pay page.

Q: Can I place my order over the phone?

A: If you’d prefer to speak to someone to place your order, call our friendly team on 01227 767206 and they’ll be happy to help you. They can offer knowledge and expertise should you require further information about any of our jewellery and watches.

Q: How can I return my purchase for an exchange or refund?

A: We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Just return the unworn item to us in its original packaging and with all relevant receipts and documentation within 30 days of purchase. This offer does not include personalised items, earrings and products on sale and does not affect your statutory rights. Read our full returns policy.

Q: What are your store opening times?

A: Our store is open Monday to Saturday from 9:30 am to 5:00 pm and closed on Sunday.

Q: Which brands do your stores stock?

A: As well as our own fabulous bespoke products, we have branded jewellery and watches available in every store. For a complete list of jewellery brands go to Jewellery Brands page and for a watches brands go to Watch Brands page

Q: Can I reserve an item to pick up and pay for it in store?

A: If you’d like to reserve an item to view in-store, we recommend contacting the store directly as they will be able to check stock and let you know immediately if the product is available.

Q: Do you deliver outside of UK?

A: At present we are unable to deliver outside the UK. We offer free delivery to all Great Britain and Northern Ireland addresses on orders over £100.

Q: What guarantee do I receive with my purchase?

A: We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honored in the store or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.

Q: Can you adjust my watch bracelet?

A: Yes, we’re happy to offer free adjustments on all watches purchased from our store or online.

To take advantage of this complimentary service, simply take your watch to our store at 26 Burgate, Canterbury, Kent CT1 2HA.

Q: My watch has stopped, what do I do?

A: In most cases it simply means your watch requires a new battery. As long as your watch is a brand we stock at Fitzgerald, bring it along our store and we will take a look at it for you. If you bought it from us, bring your receipt and guarantee, if possible, in order to speed up the process. Normally we will need to return your watch to the manufacturer in order to assess the problem and arrange any repairs required.

Q: Can I get a written valuation of my purchase for my insurance company?

A: For Insurance replacement on jewellery, watches, silverware and clocks, modern and antique. Also Valuations for sale between parties, family division and Probate all carried out by our own N.A.G. registered Valuer. Please contact us on 01227 767206 (Monday to Saturday, 9:30am-5pm). for more information.

Q: What do I do if I have damaged my purchased watch/jewellery?

A: We would advise you to stop wearing the item and, if there are any broken pieces, to wrap them carefully together. As soon as you are able, please pop in to any one of our store where we will be able to assess the item and give you more detailed advice. Alternatively, contact us on 01227 767206 (Monday to Saturday, 9:30am-5pm).

Q: What do I do if my purchased item has been lost or stolen?

A: Providing you’ve taken out Insurance through Fitzgerald Jewellers, you’ll be able to claim up to 30 days after the incident. First you’ll need to report the loss to the police and request a reference number. Then just pop in to our store and we’ll help you fill in the claim form and send it off for you. Your claim will normally be dealt with within 10-14 working days.

Q: Do you engrave items?

A: We work closely with a number of well-regarded engravers and are able to send some items that have been purchased from us to be personalised. However, please be aware that some items may be unsuitable for engraving. If you have something in mind that you would like to be engraved, please to find out more, contact us on 01227 767206 (Monday to Saturday, 9:30am-5pm) or pop in to our store